by convosense.ai
by convosense.ai
As the SaaS market continues to evolve, there’s a growing trend towards increasing Customer Acquisition Costs (CAC) and intensifying competition. Consequently, the core concept of building a successful SaaS business is shifting towards maximizing revenue from existing clients rather than…
The Net Promoter Score or NPS is a single but very effective tool that has transformed the determination of customer loyalty and satisfaction. Fred Reichheld, a strategic partner at Bain & Company, created the NPS or Net Promoter Score. Since…
Customer churn is a major problem that can greatly reduce the growth and the stability of a company’s revenue, it is a retention issue most businesses face. In this situation, customers either give up on the company in dissatisfaction, switch…
Would you like to boost customer loyalty, project more sales, and increase revenue? Then ensuring a good CSAT score is crucial for you. CSAT is intended to find out how happy customers are with what you offer in the name of products…
Receiving customer feedback without acting to course-correct is like navigating the seas without a map – you can get some wind in your sails, but you’ll constantly wander off course. Customer feedback in today’s world significantly impacts your success in…
How Saas companies collect user feedback from open online spaces is a relevant concept in customer feedback, as it is the basis for new product developments. SaaS Companies make every effort to keep the rates of self-improvement high and stay…
Customer feedback auto-categorization is essential in today’s digital era where things move fast and people are more likely to judge your brand, based on customer feedback. By tapping into abundant information, companies can leap ahead, allowing them to develop their…
Convosense integration with Zapier will revolutionize the current scenario, where the world has gone hyper-digital preserving customer engagements in email channels, web chats, social media, help desk, applications, and so on has been an everyday challenge. In this situation, mature…