What to do if a customer is unhappy? What do you do when you lose a deal? shared mailbox convosense Customer satisfaction CRM
A lighthouse for all customer interactions across platforms
Your single source of truth for customer insights. Adopt data-driven decision-making & become an expert
⚡ Companies save 80% of their QA time. Know how?
✔ No credit card required ✔ No Setup Fees
Why Convosense?
1. Know your customers better
Analytics empowered by AI help teams get clear and actionable insights.
2. AI-enabled auto-tagging
AI tagging for conversations to improved categorization & better insights.
3. Spot & act instantly
See important conversations before they become crises.
Maximize value of customer conversations
Take customer satisfaction to a whole new level
Auto Prioritisation
Enhance Decision-Making with Auto Prioritization
Leverage our analysis to instantly assess the top negative interactions. Identify critical real-time issues and explore revenue-influencing problems.
AI-Powered Auto Tagging
Automatically Categorize Feedback with AI
Leverage AI to automatically tag and categorize all your conversations. Gain valuable insights and improve decision-making with comprehensive analysis.
Real-time alerts
Identify needy customers instantly
Receive instant feedback and alerts 🚨 whenever a conversation deteriorates or encounters challenges.
This enables you to promptly intervene and provide timely assistance, ensuring customer satisfaction and resolving issues before they escalate.
Customer satisfaction analytics
Mitigate Churn through Pattern Discovery
Leverage AI analysis to detect trends and patterns that may indicate potential customer churn.
By monitoring sudden decreases in satisfaction levels, you can promptly identify underlying issues and take swift action to address
Our Integrations
Plug and Play
Seamlessly integrate with your existing customer communication tools. Consolidate customer communication and enhance your understanding of customer needs through integrated tools.