What to do if a customer is unhappy? What do you do when you lose a deal? shared mailbox convosense Customer satisfaction CRM
Supercharge your sales & success engine
Get business insights, measure & improve customer satisfaction, identify unhappy customers, and prevent churn.
⚡ Companies save 80% of their QA time. Know how?
✔ No credit card required ✔ No Setup Fees
Trusted by companies
Watch Convosense in action
Why Convosense?
1. Know your customers better
Analytics empowered by AI help teams get clear and actionable insights.
2. Automated agent evaluation
Rapidly evaluate agents with automated agent evaluation.
3. Spot & act instantly
See important conversations before they become crises.
Maximize value of customer conversations
Take customer satisfaction to a whole new level
Agent leaderboard
Evaluate agents using leaderboard
Reduce your agent evaluation time by 80% 🚀 and eliminate the need for manual quality assurance and report generation.
Utilize the agent leaderboard to identify your top-performing customer-facing agents and emulate their successful strategies.
Conversation Scoring
AutoQA with AI
Streamline your quality assurance process and minimize the time spent on sampling and receiving slow feedback from customers.
Achieve 💯% coverage and promptly identify any missed opportunities or areas for improvement.
Real-time alerts
Identify needy customers instantly
Receive instant feedback and alerts 🚨 whenever a conversation deteriorates or encounters challenges.
This enables you to promptly intervene and provide timely assistance, ensuring customer satisfaction and resolving issues before they escalate.
Customer satisfaction analytics
Mitigate Churn through Pattern Discovery
Leverage AI analysis to detect trends and patterns that may indicate potential customer churn.
By monitoring sudden decreases in satisfaction levels, you can promptly identify underlying issues and take swift action to address
Our Integrations
Plug and Play
Seamlessly integrate with your existing customer communication tools. Consolidate customer communication and enhance your understanding of customer needs through integrated tools.
Get started in 3 easy steps
Plans & Pricing
7 days free trial • No Setup Fees • Fixed Price
$159
per month, billed yearly
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support
- ✔ 2k free emails per month
Custom
Flexible pricing based on needs
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support
- ✔ 2k free emails per month
$199
per month, billed monthly
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support
- ✔ 2k free emails per month
Custom
Flexible pricing based on needs
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support
- ✔ 2k free emails per month