What to do if a customer is unhappy? What do you do when you lose a deal? shared mailbox convosense Customer satisfaction CRM
Supercharge your sales & success engine
Get business insights, measure & improve customer satisfaction, identify unhappy customers, and prevent churn.
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Why Convosense ?
1. Know your customers better
Analytics empowered by AI help teams get clear and actionable insights.
2. Automated agent evaluation
Rapidly evaluate agents with automated agent evaluation.
3. Spot & act instantly
See important conversations before they become crises.
Maximize value of customer conversations
Take customer satisfaction to a whole new level
Agent leaderboard
Evaluate agents using leaderboard
Evaluate agents based on industry-level parameters to determine how teams are performing & personalize coaching.
Conversation Scoring
Reduce QA time using Conversation Scoring
Using AI-based scoring for every message the team sends can help reduce QA efforts & time by up to 80%. This allows teams to focus on other tasks and provides a more efficient way of working.
Real-time alerts
Reply instantly to needy customers
Convosense analyzes all customer conversations & sends real-time alerts helping leaders identify the most critical conversations
Priority event escalations
Detect a miss before it hits using event escalations
Convosense automatically tags the most important conversations to provide better visibility and help teams to prioritize the resource for your most needy customers.
Customer satisfaction analytics
Prevent churn by discovering patterns using Customer satisfaction analytics
Customer satisfaction analysis can help identify trends and patterns that could lead to customer churn. Observe sudden drops in satisfaction levels which can help pinpoint problems and address them quickly.
Our Integrations
Front
develops shared email inbox and calendar product. Its collaboration software allows companies to communicate with customers.
HubSpot
develops and markets software products for inbound marketing, sales, and customer service.
Pipedrive
cloud-based software as a service company which developes web and mobile app used for sales customer relationship management tool.
Zendesk
provides software-as-a-service products related to customer support, sales, and other customer communications.
Re:amaze
integrates customer service, live chat, and help-desk platform for online businesses.
Infusionsoft
offers e-mail marketing and sales platform for businesses, including products to manage customer relationship management, marketing.
Ontraport
business automation software for small businesses that incorporates tools like CRM, marketing automation, ECommerce and reporting.
Activecampaign
cloud software platform for small-to-mid-sized businesses which offers software for customer experience automation.
Outlook
web-mail service that is part of the Microsoft 365 product family. It offers mail, calendaring, contacts, and tasks services.
Get started in 3 easy steps
Plans & Pricing
7 days free trial • No Setup Fees • Fixed Price
$159
per month, billed yearly
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support
Custom
Flexible pricing based on needs
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support
$199
per month, billed monthly
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support
Custom
Flexible pricing based on needs
- ✔ Agent QA
- ✔ Insights
- ✔ AI analytics
- ✔ Trackers
- ✔ CSAT/NPS
- ✔ Chat & Email Support