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What to do if a customer is unhappy? What do you do when you lose a deal? shared mailbox convosense Customer satisfaction CRM

Track, Measure & Improve Customer Satisfaction

AI driven solutions for businesses to measure & improve customer satisfaction, view real-time feedback, identify unhappy customers, and prevent churn.

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Trusted by companies

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Why Convosense ?


1. Know your customers better

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Analytics empowered by AI help teams get clear and actionable insights.

2. Automated agent evaluation

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Rapidly evaluate agents with automated agent evaluation.

3. Spot & act instantly

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See important conversations before they become crises.

Maximize value of customer conversations

Take customer satisfaction to a whole new level


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Agent leaderboard

Evaluate agents using leaderboard

Evaluate agents based on industry-level parameters to determine how teams are performing & personalize coaching.

Conversation Scoring

Reduce QA time using Conversation Scoring

Using AI-based scoring for every message the team sends can help reduce QA efforts & time by up to 80%. This allows teams to focus on other tasks and provides a more efficient way of working.

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Real-time alerts

Reply instantly to needy customers

Convosense analyzes all customer conversations & sends real-time alerts helping leaders identify the most critical conversations

Priority event escalations

Detect a miss before it hits using event escalations

Convosense automatically tags the most important conversations to provide better visibility and help teams to prioritize the resource for your most needy customers.

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Customer satisfaction analytics

Prevent churn by discovering patterns using Customer satisfaction analytics

Customer satisfaction analysis can help identify trends and patterns that could lead to customer churn. Observe sudden drops in satisfaction levels which can help pinpoint problems and address them quickly.

Our Integrations

Front
Front

develops shared email inbox and calendar product. Its collaboration software allows companies to communicate with customers.

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HubSpot
HubSpot

develops and markets software products for inbound marketing, sales, and customer service.

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Pipedrive
Pipedrive

cloud-based software as a service company which developes web and mobile app used for sales customer relationship management tool.

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Zendesk
Zendesk

provides software-as-a-service products related to customer support, sales, and other customer communications.

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Re:amaze
Re:amaze

integrates customer service, live chat, and help-desk platform for online businesses.

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Infusionsoft
Infusionsoft

offers e-mail marketing and sales platform for businesses, including products to manage customer relationship management, marketing.

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Ontraport
Ontraport

business automation software for small businesses that incorporates tools like CRM, marketing automation, ECommerce and reporting.

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Activecampaign
Activecampaign

cloud software platform for small-to-mid-sized businesses which offers software for customer experience automation.

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Outlook
Outlook

web-mail service that is part of the Microsoft 365 product family. It offers mail, calendaring, contacts, and tasks services.

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Plans & Pricing

7 days free trial • No Setup Fees • Fixed Price

$159

per month, billed yearly

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
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Custom

Flexible pricing based on needs

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
Request Quote

$199

per month, billed monthly

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
Start Now

Custom

Flexible pricing based on needs

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
Request Quote

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