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What to do if a customer is unhappy? What do you do when you lose a deal? shared mailbox convosense Customer satisfaction CRM

A lighthouse for all customer interactions across platforms

Identify unhappy customers, enhance the customer experience, improve agent performance, and gain insights into the business.

Companies save 80% of their QA time. Know how?

✔ No credit card required   ✔ No Setup Fees

Trusted by companies

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Why Convosense?


1. Know your customers better

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Analytics empowered by AI help teams get clear and actionable insights.

2. Automated agent evaluation

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Rapidly evaluate agents with automated agent evaluation.

3. Spot & act instantly

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See important conversations before they become crises.

Maximize value of customer conversations

Take customer satisfaction to a whole new level


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Agent leaderboard

Evaluate agents using leaderboard

Reduce your agent evaluation time by 80% 🚀 and eliminate the need for manual quality assurance and report generation.

Utilize the agent leaderboard to identify your top-performing customer-facing agents and emulate their successful strategies.

Conversation Scoring

AutoQA with AI

Streamline your quality assurance process and minimize the time spent on sampling and receiving slow feedback from customers.

Achieve 💯% coverage and promptly identify any missed opportunities or areas for improvement.

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Real-time alerts

Identify needy customers instantly

Receive instant feedback and alerts 🚨 whenever a conversation deteriorates or encounters challenges.

This enables you to promptly intervene and provide timely assistance, ensuring customer satisfaction and resolving issues before they escalate.

Customer satisfaction analytics

Mitigate Churn through Pattern Discovery

Leverage AI analysis to detect trends and patterns that may indicate potential customer churn.

By monitoring sudden decreases in satisfaction levels, you can promptly identify underlying issues and take swift action to address

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Our Integrations

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Plug and Play

Seamlessly integrate with your existing customer communication tools. Consolidate customer communication and enhance your understanding of customer needs through integrated tools.

Get started in 3 easy steps

1
Signup
2
Integrate with CRM
3
Get Set Go

Request a Demo




Plans & Pricing

7 days free trial • No Setup Fees • Fixed Price

$159

per month, billed yearly

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
  • ✔ 2k free emails per month
Start Now

Custom

Flexible pricing based on needs

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
  • ✔ 2k free emails per month
Request Quote

$199

per month, billed monthly

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
  • ✔ 2k free emails per month
Start Now

Custom

Flexible pricing based on needs

  • ✔ Agent QA
  • ✔ Insights
  • ✔ AI analytics
  • ✔ Trackers
  • ✔ CSAT/NPS
  • ✔ Chat & Email Support
  • ✔ 2k free emails per month
Request Quote

Our Mission

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At Convosense we believe revolutionizing business success with AI

Our mission is to empower businesses with cutting-edge AI solutions, enabling them to forge enduring customer relationships built on satisfaction, loyalty, and sustained success.

Compliance

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Convosense takes following GDPR rules very seriously across all its services. We focus on protecting data in everything we do, making sure that privacy and safety are a big part of our goal.

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Convosense has set up and keeps up the needed checks and processes to meet HIPAA standards, updated by HITECH. We evaluate everything needed, inside and outside the company, to make sure we follow the rules.

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Having Queries?

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