How to integrate Intercom?
Integrate Convosense and Intercom to analyze customer conversations and uncover actionable insights. For any questions, you can reach out to sales@convosense.ai
by convosense.ai
by convosense.ai
NDS: Net Dollar Retention
As the SaaS market continues to evolve, there’s a growing trend towards increasing Customer Acquisition Costs (CAC) and intensifying competition. Consequently, the core concept of building a successful SaaS business is shifting towards maximizing revenue from existing clients rather than…
NPS: NET PROMOTER SCORE
The Net Promoter Score or NPS is a single but very effective tool that has transformed the determination of customer loyalty and satisfaction. Fred Reichheld, a strategic partner at Bain & Company, created the NPS or Net Promoter Score. Since…
STRATEGIES TO REDUCE CUSTOMER CHURN
Customer churn is a major problem that can greatly reduce the growth and the stability of a company’s revenue, it is a retention issue most businesses face. In this situation, customers either give up on the company in dissatisfaction, switch…
WHAT IS CSAT?
Would you like to boost customer loyalty, project more sales, and increase revenue? Then ensuring a good CSAT score is crucial for you. CSAT is intended to find out how happy customers are with what you offer in the name of products…
HOW TO TURN CUSTOMER FEEDBACK INTO ACTIONABLE INSIGHTS
Receiving customer feedback without acting to course-correct is like navigating the seas without a map – you can get some wind in your sails, but you’ll constantly wander off course. Customer feedback in today’s world significantly impacts your success in…
HOW SaaS COMPANIES COLLECT USER FEEDBACK FROM OPEN ONLINE SPACES
How Saas companies collect user feedback from open online spaces is a relevant concept in customer feedback, as it is the basis for new product developments. SaaS Companies make every effort to keep the rates of self-improvement high and stay…
CUSTOMER FEEDBACK AUTO-CATEGORIZATION
Customer feedback auto-categorization is essential in today’s digital era where things move fast and people are more likely to judge your brand, based on customer feedback. By tapping into abundant information, companies can leap ahead, allowing them to develop their…
INTRODUCING CONVOSENSE INTEGRATION WITH ZAPIER
Convosense integration with Zapier will revolutionize the current scenario, where the world has gone hyper-digital preserving customer engagements in email channels, web chats, social media, help desk, applications, and so on has been an everyday challenge. In this situation, mature…
Enhancing Customer Satisfaction in Banking: The Crucial Role of AI
Introduction In the fast-paced realm of the banking industry, customer satisfaction stands as the cornerstone of success. The significance of a satisfied customer cannot be overstated, as they are not merely consumers but integral partners in the growth and prosperity…
Leveraging AI in HubSpot using Convosense
The integration of Convosense with HubSpot represents a significant leap forward in customer relationship management. Convosense is a AI-powered conversation analytics platform, it merges with HubSpot, providing teams with robust analytics and actionable insights. This combination is designed to elevate…
Leveraging AI with Convosense and Zendesk
The integration of Convosense.ai with Zendesk marks a transformative step in customer service management. Convosense.ai, a leading AI-powered tool, enhances Zendesk, a renowned customer support platform, by infusing advanced analytics into customer interactions. Enhanced Customer Insights with AIConvosense.ai brings AI-driven…