What to do if a customer is unhappy? What do you do when you lose a deal? shared mailbox convosense Customer satisfaction CRM
Use Conversational intelligence
to your benefit
Up your customer game using AI-driven solutions.
Improve customer satisfaction levels across platform and generate sustained profits.
✔ No credit card required ✔ No Setup Fees
Trusted by companies
Maximize value of customer conversations
Take customer satisfaction to a whole new level
Agent leaderboard
Evaluate agents using leaderboard
Reduce your agent evaluation time by 80% 🚀 and eliminate the need for manual quality assurance and report generation.
Utilize the agent leaderboard to identify your top-performing customer-facing agents and emulate their successful strategies.
Conversation Scoring
AutoQA with AI
Streamline your quality assurance process and minimize the time spent on sampling and receiving slow feedback from customers.
Achieve 💯% coverage and promptly identify any missed opportunities or areas for improvement.
Real-time alerts
Identify needy customers instantly
Receive instant feedback and alerts 🚨 whenever a conversation deteriorates or encounters challenges.
This enables you to promptly intervene and provide timely assistance, ensuring customer satisfaction and resolving issues before they escalate.
Customer satisfaction analytics
Mitigate Churn through Pattern Discovery
Leverage AI analysis to detect trends and patterns that may indicate potential customer churn.
By monitoring sudden decreases in satisfaction levels, you can promptly identify underlying issues and take swift action to address
Our Integrations
Plug and Play
Seamlessly integrate with your existing customer communication tools. Consolidate customer communication and enhance your understanding of customer needs through integrated tools.