What to do if a customer is unhappy? What do you do when you lose a deal? shared mailbox convosense Customer satisfaction CRM
Use Conversational intelligence
to your benefit
Up your customer game using AI-driven solutions.
Improve customer satisfaction levels across platform and generate sustained profits.
Trusted by companies
Maximize value of customer conversations
Take customer satisfaction to a whole new level
Evaluate agents using leaderboard
Evaluate agents based on industry-level parameters to determine how teams are performing & personalize coaching.
Reduce QA time using Conversation Scoring
Using AI-based scoring for every message the team sends can help reduce QA efforts & time by up to 80%. This allows teams to focus on other tasks and provides a more efficient way of working.
Reply instantly to needy customers
Convosense analyzes all customer conversations & sends real-time alerts helping leaders identify the most critical conversations
Priority event escalations
Detect a miss before it hits using event escalations
Convosense automatically tags the most important conversations to provide better visibility and help teams to prioritize the resource for your most needy customers.
Customer satisfaction analytics
Prevent churn by discovering patterns using Customer satisfaction analytics
Customer satisfaction analysis can help identify trends and patterns that could lead to customer churn. Observe sudden drops in satisfaction levels which can help pinpoint problems and address them quickly.
develops shared email inbox and calendar product. Its collaboration software allows companies to communicate with customers.
develops and markets software products for inbound marketing, sales, and customer service.
cloud-based software as a service company which developes web and mobile app used for sales customer relationship management tool.
provides software-as-a-service products related to customer support, sales, and other customer communications.
integrates customer service, live chat, and help-desk platform for online businesses.
offers e-mail marketing and sales platform for businesses, including products to manage customer relationship management, marketing.
business automation software for small businesses that incorporates tools like CRM, marketing automation, ECommerce and reporting.
cloud software platform for small-to-mid-sized businesses which offers software for customer experience automation.
web-mail service that is part of the Microsoft 365 product family. It offers mail, calendaring, contacts, and tasks services.
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